I’ve been shopping for a new bed for the past two weeks and had yet to find one I was set on purchasing. Then I passed by this store on my way home yesterday. So I gave them a call and no answer. Then to my surprise I received a call back almost immediately. It was from Kenny Johnstun the owner. He and I ended up on the phone for about 15 mins as I asked him multiple questions about his products, pricing and what I was looking for. He was extremely knowledgeable, polite and took the time to answer each of my questions in detail. Tonight my two sons and I stopped in and I introduced myself as the person whom had called the night before. Kenny didn’t hesitate to jump right in where we left off showing me each of the beds he and I had discussed on the phone. Not only was it just an overall positive/easy experience but he made the atmosphere feel as though we were family and had known each other for years. Having brought my boys in with me to shop, usually results in all our craziness and me praying for understanding from store employees due to my older son having Autism and my 4 year old who is go go go, however that was not the case this time. He was also extremely understanding that with my hectic life being our “normalcy” he was attentively compassionate when my boys wanted to visit with him too. Overall from the phone call to the in-store experience this business needs a 10 star rating and I would give it to them if Facebook allowed!!
Their prices can not be beat and you can take that from my non-stop 2 weeks of shopping and price comparison! There products far surpass where he had them priced at and having severe lumbar and spinal damage due to a car accident, the bed I ended up choosing basically chose me.
The second I laid down on the mattress and relaxed my back, it was as the bed absorbed the spasms I was currently having and I was sold at that moment!
Along with my new Diamond Bed Set, I have a 10 year warranty and we purchased a down “bed in the bag” set and two additional high valued sheet sets for an unbelievable price!!
The Mattress Discount Store also recognizes our military members and honors a discount!! After this evening we are customers for life all thanks to the “above and beyond” customer service my family and I were given!!! Thank you again Kenny and I can not wait for this beautiful new bed to be delivered!!!
We were in need of an upgrade to a big boy bed. We went to Mattress Discount Store and saw a few we liked, and then shopped around a bit. We returned a couple hours later, having been incredibly disappointed in the customer service, pushy sales tactics and just plain rudeness from other mattress stores. Kenny is A-MAZ-ING!! I was incredibly impressed with his mattress prices, and even more impressed by his kindness toward my entire family. Thank you Kenny!!! We will definitely be back!
We wanted an rv mattress but wanted to try it out first having purchased a few online that were not right. The only place we could find, with all of the mattress stores in the Ogden area had any we could try except Mattress Discount Store. Kenny was great, we found what we liked at a great price and he will have the right size made within the week. It does not get better than this. We will come here first for the next mattress purchase. (Bonus: Kenny is a U.S. Army Veteran)
Could not have had a better experience buying a mattress if I tried! Kenny was very knowledgeable, very helpful, professional, down to Earth, and so welcoming when my family and I dropped in to look at mattresses and frames right before my husband had knee surgery (we desperately needed a new bed and I did not want my husband getting in and out of this one after such an extensive surgery).
He was very understanding and knowledgeable of our needs on both what we were looking for as well as our price limit and helped us find a perfect mattress (that we can both finally agree on that met both our comfort needs)! I am very excited to have our new bed delivered later today, and my husband is absolutely over the moon since hes been sleeping on the couch with his poor leg.
When the time comes down the road, I know precisely where we will be getting new beds for our kids. Mattress Discount Store has certainly made loyal customers of us and we will also be referring anyone who asks about beds his way!!
Thank you so much!!